Queensway is one of Starbucks UK's first franchised business partners. We acquired 13 stores from Starbucks UK in 2015 and now operate over 30 stores across the UK under Queensway Coffee Houses, with a growth ambition to more than double the estate by 2029.
The Starbucks mission is to be the premier purveyor of the finest coffee in the world, inspiring and nurturing the human spirit – one person, one cup and one neighborhood at a time.
13 counties
A diverse portfolio of Drive-Thru, Drive-To, and High Street locations across 13 English counties, from Greater Manchester down to Gloucestershire and across to Cambridgeshire
30 stores
With 30 Starbucks stores and counting, our Coffee Houses business is thriving, and we're continually exploring new opportunities to expand our portfolio
+400 team
With a team of 400+ strong, from baristas to store managers, every role in our Queensway Coffee Houses family is vital in creating great customer experiences
Acquisitions Growth
Our mission is to continue growing our presence across the UK, with a focus on both drive-thru and drive-to locations. As a trusted partner since 2015, we have steadily expanded our network and plan to open 100+ additional sites in the coming years. We’re actively seeking opportunities in well-positioned retail parks, business parks, and prominent roadside locations.
Our Customer Profile
We cater to busy, on-the-go customers in regional UK areas who value the convenience of drive-through service without compromising on quality. Our core customers include commuting professionals, parents, and travellers seeking a reliable coffee and snack experience during their daily routines.
With quick service, mobile ordering, and familiar favourites, we meet the needs of time-conscious guests who appreciate premium coffee on the move.
Coffee Houses Academy
The Coffee Houses Academy is our dedicated training hub, designed to equip our teams with the skills and knowledge to thrive in their careers.
We offer a variety of qualifications, from Barista in Training to Coffee Master in just 12 weeks, as well as development programs for Shift Supervisors, Store Managers, and our Ladder to Leadership initiative. With tailored support at every stage, we ensure our teams feel nurtured, valued, and empowered to grow.
“Our teams are at the heart of everything we do. Through the Coffee Houses Academy, we’re committed to providing the training and opportunities they need to build fulfilling careers with us.”
Lucy Soper, Head of People, Queensway Coffee Houses